eDiscovery, short for electronic discovery, is a process employed in the legal field during the evidence discovery phase of litigation or investigation. This procedure involves the identification, preservation, collection, processing, review, and production of digital information in a method that is legally defensible.

As our world becomes increasingly digital, the importance of eDiscovery continues to rise. Both individuals and organizations generate vast amounts of electronic data every day—emails, documents, social media posts, and more—all of which may hold significant value as potential evidence in a legal case. In this article, we’ll explore eDiscovery—what it is, why it’s important, as well as some eDiscovery tools and best practices.


eDiscovery: Definition and Process

eDiscovery serves a fundamental role in our modern legal landscape. It is designed to compile relevant digital information, to maintain its integrity, and to present it in a manner satisfying legal requirements. It involves, the identification, collection, and production of electronic data with the intent of using it as evidence in a civil or criminal legal case. If done properly, eDiscovery facilitates a fair, just, and efficient legal process.

The eDiscovery process typically begins when it becomes clear a lawsuit or investigation is likely to occur. During this crucial phase, a legal mechanism known as a legal hold or litigation hold is promptly put into effect. This crucial protocol serves as a directive issued by either a party or their counsel that announces a suspension of the standard policy on managing records to preserve all information that could potentially be relevant and instrumental to the case. 

What is a Legal or Litigation Hold?

A legal or litigation hold is a cornerstone in the eDiscovery process. This hold acts as a safeguard, designed specifically to prohibit any possibilities of destruction, alteration, or modification of any electronically stored information (ESI) that could provide potential evidence and is considered critical or relevant to the legal case in question.

The litigation hold is not only established to prevent deliberate attempts to tamper with or distort potential evidence. It also extends its protective measures to include accidental or unintentional actions that, in spite of not being premeditated, could possibly lead to the loss or alteration of important data.

A litigation hold is usually implemented through written notifications sent to all relevant personnel, informing them about the preservation requirements. It is followed by monitoring and oversight, to ensure compliance. Periodic reminders and trainings may also be conducted, to reinforce the importance of compliance with the hold.

By firmly ensuring that all relevant and substantial information, in whatever format or location it may exist, is effectively shielded from any form of destruction or change, the litigation hold thus enables a more streamlined and reliable eDiscovery process. It guarantees the integrity and authenticity of ESI during the discovery phase, offering a better chance at a fair legal proceeding. This maintains the credibility of the legal system, adds value to the role of eDiscovery and solidifies the trust of the parties involved in the litigation.

The Importance of eDiscovery in Organizations

For organizations, eDiscovery is not just critical—it is indispensable. In an age where corporate scandals and legal disputes are all too common, eDiscovery serves as both a sword and a shield. It enables organizations to uncover crucial evidence in their favor or potentially against them, thereby playing a key role in shaping the course of legal proceedings.

Moreover, an effective eDiscovery process can help organizations stay compliant with various regulations and avoid severe penalties. It helps ensure transparency, accountability, and good governance, thereby fostering both organizational and public trust.

Key Elements of the eDiscovery Process

The eDiscovery process comprises several key elements, each contributing to its overall functionality and effectiveness. The first is identification, wherein all potential sources of relevant information are pinpointed. This is followed by the preservation and collection stages, which involve safeguarding the data and amassing it for further examination.

Next is the processing stage, where the collected data is converted into a format suitable for review and analysis. The review stage involves scrutinizing the data for relevancy and privilege, while the production stage includes delivering the data in the required manner and format.

eDiscovery Best Practices

eDiscovery is crucial for maintaining integrity, ensuring compliance, and effectively managing legal disputes. Organizations benefit greatly when they follow eDiscovery processes closely and consistently. With a strong understanding of the process and best practices, organizations can implement effective eDiscovery procedures, fostering a culture of transparency and accountability.

Here are just a few eDiscovery best practices:

  • Ensure clear policies: All organizations should have clear, well-documented policies on data retention and eDiscovery. This minimizes the possibility of inadvertent evidence destruction and ensures consistent handling of data.
  • Implement legal holds promptly: When litigation is expected, a legal hold should be promptly issued to ensure the preservation of relevant data.
  • Involve IT early: The IT department plays a crucial role in the eDiscovery process, from identifying potential sources of data to ensuring its integrity and security. It is important to involve them early in the process.
  • Understand the data: Understanding the types, sources, and locations of data is crucial for an effective eDiscovery process. All potential data sources should be identified to ensure no evidence is overlooked.

eDiscovery Tools and Techniques

Modern eDiscovery is supported by a variety of specialized tools and techniques. These technologies can dramatically enhance the effectiveness and efficiency of the eDiscovery process, making it easier to manage and analyze massive volumes of electronic data.

Here is a brief overview of some of the tools widely used in the eDiscovery process:

  • Data mapping: a technique for identifying and locating potential evidence across an organization’s data landscape.
  • Predictive coding: a machine learning technique, can help expedite the review process by automatically classifying and prioritizing documents based on their relevance to the case.
  • Search and filtering functions: processes that help pinpoint specific types of data, eliminating irrelevant information and reducing the overall data volume to be reviewed.

eDiscovery Challenges and Solution Providers

Despite its many advantages, eDiscovery is arduous and presents several challenges. The vastness and complexity of ESI can be overwhelming, and ensuring the preservation and integrity of data throughout the process is a strenuous task. Additionally, the evolving nature of technology and associated laws require continuous adaptation, adding another layer of complexity.

Thankfully, solutions are available to counter these challenges. For instance, partnering with an experienced eDiscovery service provider can bring the necessary expertise and resources to manage large-scale, complex eDiscovery projects. Here is a sampling of eDiscovery solution providers:

  • Relativity – Offers an end-to-end eDiscovery suite with features designed to streamline the ediscovery process. Their platform includes advanced analytics and flexible workflows.
  • Exterro – Known for their comprehensive eDiscovery software that aids in understanding the ediscovery definition. They provide a range of solutions including legal hold, collection, processing, review, and production.
  • Logikcull – Provides cloud-based eDiscovery software designed to simplify the complex legal process. They also provide best practices for ediscovery to assist organizations.
  • Catalyst – Delivers a secure, scalable, and fast ediscovery platform that helps reduce risk, lower cost, and gain control over complex legal matters.
  • ZyLAB – Known for their AI & Data Science techniques in eDiscovery services. They offer a comprehensive set of tools that assist organizations in managing the ediscovery process effectively and efficiently.
  • FTI Technology – Renowned for their ediscovery and information governance software and services. The company assists clients in matters involving electronic evidence and ediscovery best practices.
  • Everlaw – Provides a cloud-based litigation platform that includes features like predictive coding, document review, and a case timeline for understanding the ediscovery process.
  • Nuix – Specializes in providing software that makes it possible to make actionable sense of vast amounts of unstructured data. The company is known for delivering a robust ediscovery solution

Specialized eDiscovery Teams: Roles and Responsibilities

Specialized eDiscovery teams undertake a central and fundamental role in the intricate process of eDiscovery. These teams typically include members from diverse departments such as legal, information technology (IT), and records management, ensuring a multi-faceted approach to the complex task at hand. They undertake that each segment of the eDiscovery process is handled with the necessary attention to detail, assuring a streamlined and efficient procedure. These teams are instrumental in defining the scope of the data collection, a crucial initial aspect of the process. They identify the necessary sources of potentially relevant data and determine the best strategies for their collection.

Specialized eDiscovery teams also implement and monitor legal holds. In doing so, they ensure that all relevant stakeholders are notified of their duty to preserve potentially relevant data, and that these holds are effectively maintained over the required duration.

Additionally, these teams oversee the preservation and collection of data. This involves developing and implementing effective strategies to safeguard the integrity of the data, which is a particularly critical task given the potential legal implications of the data involved in eDiscovery.

They also manage the collection process and ensure collection methods meet necessary legal and technical standards. Another key aspect of their role involves liaising with external eDiscovery service providers, if and when these services are required.
The specialized eDiscovery team serves as the primary point of contact, coordinating the activities of these service providers and integrating their work into the broader eDiscovery process.

A level of cohesion among eDiscovery team members, marked by effective teamwork and clear communication, is vitally important in ensuring the seamless execution of the eDiscovery process. Cohesive teams can work together to make informed decisions, effectively manage potential challenges, and streamline the entire process.

Additionally, continued professional development is a must for these specialized teams. Regular training sessions and updates are key for staying updated with the ever-evolving landscape of eDiscovery. This includes the latest trends in the field, changes in legal requirements, and advancements in eDiscovery technologies. Such ongoing professional development ensures the team is always equipped with the most current knowledge and skills, enhancing their efficiency and effectiveness in carrying out their tasks.

Kiteworks Helps Organizations Respond to Litigation Hold Requests with eDiscovery

eDiscovery, or electronic discovery, is an essential component of the modern legal landscape. Intended to identify, preserve, collect, process, review, and produce digital data in a legally defensible manner, eDiscovery plays a critical role in ensuring a fair and efficient legal process. Legal holds or litigation holds, an important part of eDiscovery, prevent the accidental or intentional destruction or alteration of potential evidence. Apart from facilitating legal proceedings, eDiscovery also helps organizations maintain compliance, foster transparency, and avoid penalties. Utilizing eDiscovery tools and techniques, and having specialized teams for handling eDiscovery tasks, can greatly enhance the effectiveness of the process. In spite of certain challenges, with the right approach and resources, eDiscovery can be a powerful tool for managing legal risks and disputes in the digital age.

Kiteworks plays a crucial role in eDiscovery by providing a secure and compliant platform for the exchange of sensitive information, the preservation of evidence, and the prevention of data breaches and compliance violations. 

The platform allows for the central monitoring and preservation of evidence, simplifying legal hold and streamlining eDiscovery or any other investigative requirements. Specifically, Kiteworks enables the funneling of all inter-organizational channels through its private content network. This includes channels such as file shares, Microsoft OneDrive, SFTP, custom integrations, and enterprise applications like Salesforce.

For compliance purposes, a designated user with a special Data Leak Investigator role is the only person with access to this data. This user can use a dedicated reporting interface to capture information needed for an investigation.

The platform also allows for the export of data to archiving servers, further aiding in the eDiscovery process.

Kiteworks’ role in eDiscovery is not just limited to the preservation of evidence. It also helps prevent data breaches and compliance violations from sensitive 3rd party cyber communications. This is achieved by providing CIOs and CISOs with complete visibility, compliance, and control over IP, PII, PHI, and other sensitive content across all 3rd party communication channels.

The Kiteworks Private Content Network, a FIPS 140-2 Level 1 validated secure file sharing and file transfer platform, consolidates email, file sharing, web forms, SFTP and managed file transfer, so organizations control, protect, and track every file as it enters and exits the organization.

Kiteworks deployment options include on-premises, hosted, private, hybrid, and FedRAMP virtual private cloud. With Kiteworks: control access to sensitive content; protect it when it’s shared externally using automated end-to-end encryption, multi-factor authentication, and security infrastructure integrations; see, track, and report all file activity, namely who sends what to whom, when, and how.  

Finally demonstrate compliance with regulations and standards like GDPR, HIPAA, CMMC, Cyber Essentials Plus, IRAP, and many more. 

To learn more about Kiteworks, schedule a custom demo today. 


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