The Technical Services Engineer II is responsible for providing technical support and deployment services for products deployed as a physical or virtual appliance on-premise or off-premise in a public cloud. The role supports a very wide range of customers in a highly technical environment and assisting with new customer deployments.

Key Responsibilities

  • Investigate and resolve incoming questions (phone and email) and issues in a timely and effective manner.
  • Work with new and upgrading Accellion customers on deployment of new Accellion solutions, alongside Customer Success Managers.
  • Document all customer contact and activity, including troubleshooting steps and problem resolution and deployment progress, in our CRM system.
  • Create knowledgebase articles and internal documentation.
  • Participate in out-of-hours on-call rotation.


  • Minimum of 2-3 years of hands-on experience supporting global enterprise software companies.
  • Specific intermediate level of knowledge in resolving complex product issues, security software products preferred.
  • System Administration in LAMP environment (Linux, Apache, MySQL, Perl/Python/PHP).
  • Familiarity with enterprise environments: Directories (LDAP, Active Directory), single sign-on, Windows SharePoint.
  • Networking, firewalls, routing issues, WAN, VPN, proxy, and DNS. 
  • Understanding of protocols DNS, SMTP, SFTP, HTTPS, SNMP, SSL, SSH etc.
  • Technical proficiency in Windows desktop and server environments, networking, security, virtual platforms, mobile devices and web applications.
  • Strong customer service skills with high level of professionalism and ability to work in complex situations.
  • Ability to manage time proactively as well as reactively when working on new deployments.
  • Excellent oral and written communication skills with both technical and non-technical audiences.
  • Must be self-motivated, able to multi-task and manage priorities effectively and work well as a part of a globally distributed team.
  • Bachelor’s degree in Computer Science, Computer Engineering or a related field preferred.


You’ll be rewarded with a competitive compensation package including excellent benefits and stock options. Other benefits include: medical, dental, vision, 401k with match, open vacation plan, plentiful free food and drinks (once we are back in the office), and more!

Location: Portsmouth, NH

Company Overview

To Apply

If you are interested in applying for this job, please send your resume to and include the job title in the subject line.

This opportunity is for people interested in full-time work. No contractors, consultancies or recruiters will be considered. Local candidates only.  We are an Equal Opportunity Employer.