The Technical Services Engineer I works closely with senior members of our technical services team to assist customers experiencing technical issues. This position requires strong interpersonal skills and excellent written and verbal communication skills.

Key Responsibilities

As a member of our Technical Services team, you will:

  • Provide highly responsive technical support for Kiteworks’s worldwide customer base by phone and email.
  • Investigate and resolve incoming questions and issues in a timely and effective manner.
  • Work with senior technicians to progress advanced technical issues and escalate where appropriate.
  • Document all customer contact and activity, including troubleshooting steps and problem resolution, in our CRM system.
  • Create knowledgebase articles and internal documentation.

Requirements

  • Hands-on experience (1 to 2 years) supporting enterprise software companies or cloud services.
  • Experience resolving product issues, security software products preferred.
  • Experience with Windows desktop and server environments, Mac desktop, networking, security, virtual platforms, mobile devices and web applications.
  • Exposure to Linux system administration in LAMP environment (Linux, Apache, MySQL, Perl/Python/PHP).
  • Exposure to enterprise environments: Directories (LDAP, Active Directory), single sign-on, Windows SharePoint.
  • Exposure to networking, firewalls, routing issues, WAN, VPN, proxy, and DNS.
  • Understanding of protocols DNS, SMTP, SFTP, HTTPS, SNMP, SSL, SSH etc.
  • Strong customer service skills with high level of professionalism and ability to work in complex situations.
  • Excellent oral and written communication skills with both technical and non-technical audiences.
  • Must be self-motivated, able to multi-task and manage priorities effectively and work well as a part of a globally distributed team.
  • Exhibit high ethical standards and code of conduct.
  • Associate degree in Computer Science, Computer Engineering or a related field preferred.

Compensation/Perks

You’ll be rewarded with a competitive compensation package including excellent benefits and stock options. Other benefits include: medical, dental, vision, 401k with match, open vacation plan, plentiful free food and drinks (once we are back in the office), and more!

Location: Portsmouth, NH

Company Overview


To Apply

If you are interested in applying for this job, please send your resume to jobs@kiteworks.com and include the job title in the subject line.

This opportunity is for people interested in full-time work. No contractors, consultancies or recruiters will be considered. Local candidates only.  We are an Equal Opportunity Employer.

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